Starter
For small teams getting started with structured support.
Available on request
Up to 5 users - Tickets + KB + roles
- 1 product scope
- Email notifications
Open tickets
12 active · 4 needs your attention
myDeskee gives your team and your clients one calm workspace. Multi-tenant, role-based, hand-onboarded - across Australia, New Zealand and the Pacific Islands.
12 active · 4 needs your attention
Four things we refuse to compromise on. Everything else is iteration.
Clear priorities, internal notes vs client replies, real lifecycle. No tickets that quietly rot in a queue nobody opens.
Promote resolved tickets into KB articles in a click. Per-tenant ownership; platform-managed articles where it makes sense.
Server-side scope on every read and mutation. Tenants can't see other tenants' data - even if a URL is guessed.
You don't get dropped on a blank dashboard. We walk you through the first tenant, the first users, the first KB articles - together.
myDeskee fits organisations where a small, sharp team supports a wider audience - internally, externally, or both.
Run multiple client contracts in one workspace. Products separate scope; audit log keeps everyone honest.
Staff, students, and parents in one helpdesk without one role seeing another's tickets.
Process discipline without enterprise complexity. Tight role separation, clear audit trail, sensible defaults.
Recurring client support, time-logged tickets, billing-ready summaries. The basics done very well.
No vapourware list. These are the capabilities you can use the day your tenant is activated.
Sensible defaults. Server-side checks. Nothing about security depends on the UI hiding a button.
Every read, mutation, and search is scoped server-side. Tenants never see another tenant's data.
Admin, staff, and client see only what their role permits - enforced in controllers, never relying on UI alone.
Rate-limited login attempts. Secure password reset tokens with single-use and expiry. Email enumeration resistance.
TOTP-based 2FA for tenant admins and platform operators. Encrypted at rest.
Extension + MIME validation. Files routed through authenticated endpoints; direct attachment URLs return 403.
Daily database backups and weekly attachment snapshots. Cancellation includes a full data export - your data, your call.
Packages are sized by user count, not feature lock-out. Pricing is provided on request so we can quote the right region, term, and onboarding scope.
For small teams getting started with structured support.
For teams scaling beyond a single product line.
For established support teams running serious volume.
For complex orgs with custom requirements.
myDeskee is in active operation across the Pacific region. Every team we bring on is hand-onboarded - real engineers, real conversations, real handover. We hold approval and activation in our own hands so no tenant goes live unsupervised.
A real operator walks you through the first tenant, the first users, and the first KB articles. No empty product.
Every signup is reviewed before a tenant is activated. No automatic provisioning. No unexpected billing.
You decide when to go live and when real users sign in. We hold until you say go.
No surprise charges, no auto-upgrades, no metered overages. You pay what your order says, and nothing changes without your written agreement.
Tell us about your team and the workflow you'd like to bring into myDeskee. We respond manually, usually within one business day.